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Topaz recognises that every business needs support, especially for your mission critical business applications. We pride ourselves on the level of service we give to our customers and ensure that we are a business partner rather than a supplier. At Topaz we operate a dedicated support and maintenance division, which provide the highest level of product service and support.
Our specialist team offers support, using a combination of the following:
- Telephone
- Email
- Remote Access
- Internet
- On Site
Our dedicated hot line gives you direct access to our support specialists who are fully briefed on your system configuration and requirements. Depending on the priority of your call we will aim to answer your queries according to your SLA (Service Level Agreement).
24/7 Call logging
As part of our continued commitment to our customers Topaz have introduced a fully web based support solution. Established over a year ago Topaz e Service plays a major role in providing excellent support. As part of training users are introduced to eService.
The web solution includes:
- 24/7 Call logging
- Support monitoring and progress
- In built escalation processes
- Visible monitoring by the customer
Our support team are available between 9.00 a.m. and 5.30 p.m., Monday to Friday.
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Support Facts:
- Topaz recognise every business needs support.
- We ensure that we are a business partner rather than supplier.
- Our dedicated hot line gives direct access to support specialists.
- Topaz also have a fully web based support solution with 24/7 call logging.
- The Topaz support team are available from 9.00am to 5.30pm, Monday to Friday.
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